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Facilitator – Yolanda Matakupan
Yolanda Matakupan
Facilitator of TSN Academy
Yolanda Matakupan is a senior Human Capital and Operations leader with extensive experience in hospitality, consulting, and multi-property organizations across Indonesia and Southeast Asia. She specializes in operational excellence, people strategy, learning and development, and digital transformation, with a strong track record of aligning HR and operations to improve service quality, employee engagement, and business performance.
Throughout her career, she has led large, cross-functional teams, standardized service excellence programs, driven organizational transformation, and implemented HR technologies to enhance productivity and employee experience. Her expertise combines strategic leadership with hands-on execution, enabling organizations to build high-performing teams, strengthen service culture, and deliver consistent customer and guest experiences
Professional Summary
2025 – Present
Director of Operations – TSN Asia Consulting
2025 – Present
Director of People Experience & Digital Transformation (Project) – Indonesia Navy Club managed by ONE°15 Marina, Singapore
2024 – 2025
Corporate Director of Human Capital & Compliance – Parador Hotels & Resorts
2023 – 2024
Director of Operations – TSN Asia
2022 – 2023
Director of People & Operation – Jakarta Tourisindo
2021 – 2022
Group Director of Learning & Development – Aryaduta Hotel Group & Waterboom (Lippo Group)
2020 – 2021
Group Director of Talent Management & Organization Development – Aryaduta Hotel Group
2017 – 2020
Talent & Culture Manager (Regional MY–ID–SG) – Accor Hotels
2017
Human Resources Manager – Royal Safari Garden Resort & Convention
2015 – 2017
Talent & Culture Manager – Mercure Jakarta Simatupang
2015
Brand & Quality Manager (Pre-opening) – ALILA Resorts Seminyak, Bali
2013 – 2015
Cluster Training & Quality Manager – ALILA Hotel & Resorts
2011 – 2013
Assistant HR & Training Manager – Grand Kemang Hotel Jakarta
2008 – 2011
Airfreight Customer Service Assistant Manager – PT. China Airlines Cargo
2006 – 2008
Human Resources & GA Executive – PT. DHL Global Forwarding Indonesia
2005 – 2006
Personal Assistant for Global Director – PT. TRI MG Airline