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Facilitator – Indriana Listia R
Indriana Listia R
Facilitator of Customer Experience
Indriana Listia Rahmawati is a seasoned marketing professional with extensive expertise in brand management, customer experience (CX), and business growth. She has a proven track record of driving innovative strategies and achieving outstanding results across multiple industries, including food and beverage, cinemas, and retail. Indriana is recognized for her role in developing J.CO’s international business roadmap and launching its e-commerce platform. She has been awarded multiple accolades, such as the Young Marketer Award by SWA Magazine, and has significantly contributed to the success of renowned brands like Wendy’s, Cinepolis Cinemas, and J.CO.
Professional Summary
Head of Marketing and Product R&D
CRP Group (PT Citarasa Prima Indonesia Berjaya)
October 2023 – Present (1 year 4 months)
Brand Marketing & Customer Experience (CX) Manager
Cinépolis Cinemas Indonesia
February 2019 – November 2023 (4 years 10 months)
Brand Marketing & Strategic Partnership Sr. Manager
Cinépolis Cinemas Indonesia
February 2020 – December 2020 (11 months)
Strategic Partnership Manager (Omni-Channel)
Cinépolis Cinemas Indonesia
February 2019 – February 2020 (1 year 1 month)
Brand Marketing Manager (Indonesia)
The Wendy’s Company
November 2017 – February 2019 (1 year 4 months)
Brand Manager (J.CO & Roppan)
J.CO Donuts & Coffee
June 2005 – October 2017 (12 years 5 months)
Brand Manager (Indonesia & Southeast Asia): June 2005 – May 2017 (12 years)
Assistant Public Relations Manager
J.CO Donuts & Coffee
June 2006 – June 2008 (2 years 1 month)
Public Relations Executive
J.CO Donuts & Coffee
June 2005 – June 2006 (1 year 1 month)
Senior Account Executive
Publicis Groupe Indonesia
March 2003 – June 2005 (2 years 4 months)
Indah Putri Kenedi
Facilitator of Customer Experience
Indah Putri Kenedi is a skilled professional in loyalty program management, digital marketing, and guest experience. She has extensive experience working in the hospitality and entertainment industries, where she has successfully created and implemented loyalty programs, enhanced customer satisfaction, and improved reputation performance. Indah is known for her ability to drive strategic partnerships, manage digital channels, and deliver measurable results in customer retention and program effectiveness.
Professional Summary
CRM Loyalty Performance Manager
Erajaya Swasembada
May 2024 – Present
•Focused on strategic partnerships to enhance membership value.
•Delivered measurable results in member retention and program effectiveness.
Loyalty & Digital Channels Manager
Cinépolis
March 2020 – May 2024
•Created and maintained new loyalty programs.
•Managed digital assets and collaborated with aggregator partners to ensure a seamless customer journey.
Loyalty Membership Manager
ARTOTEL Group
June 2019 – March 2020
•Developed loyalty programs and trained property teams.
•Managed the reputation performance score of properties.
Cluster Digital Marketing & Loyalty Executive (Central Java & Yogyakarta)
Accor Hotels
March 2018 – June 2019
•Oversaw loyalty and digital marketing for 14 hotels in the region.
•Trained, assisted, and coached teams to achieve their targets.
Asst. Guest Experience Manager
Mercure Jakarta Kota
October 2016 – March 2018
•Managed reputation performance using the TrustYou platform.
•Handled front office operations, VIP guests, and loyalty guests.
•Familiar with revenue and reservation systems, including Rhapsody PMS.
Partnership and Loyalty Operation Executive
Accor Hotels
September 2015 – September 2016
•Managed partnerships and loyalty marketing operations for hotels in Malaysia, Indonesia, and Singapore.