Copyright © 2023 GooDojo
Facilitator – Alex, Joko, Eril
Alexander Nayoan, BBA, CHA
Dean of Artotel Group Learning Center
Alexander Nayoan is a highly experienced hospitality professional with over three decades of leadership in luxury hotels, resorts, and hospitality management. With a proven track record in operations, revenue optimization, and service excellence, he has held key executive roles at Four Seasons, The Dharmawangsa Jakarta, and PHM Hotels, driving strategic growth and operational success.
Professional Summary
Vice President Operations
PHM Hotels
April 2020 – November 2023 (3 years 8 months)
Brand Marketing & Customer Experience (CX) Manager
Cinépolis Cinemas Indonesia
February 2019 – November 2023 (4 years 10 months)
Chief Operating Officer
Taman Safari Indonesia
June 2019 – December 2019 (7 months)
Managing Director
The Dharmawangsa Jakarta
January 2009 – July 2017 (8 years 7 months)Resort Manager
Four Seasons Resort Bali at Sayan
July 2003 – December 2008 (5 years 6 months)General Manager
Four Seasons Resort Maldives at Kuda Huraa
March 2008 – September 2008 (7 months)
Achievements
Throughout his distinguished career, Alexander Nayoan has successfully led multi-property hotel operations, enhancing brand positioning, service excellence, and revenue performance. He has played a pivotal role in streamlining operational processes, optimizing guest experiences, and mentoring leadership teams across luxury hotels and resorts. Under his leadership, properties such as Four Seasons Resort Bali at Sayan and The Dharmawangsa Jakarta received global recognition for their hospitality standards. Additionally, he has driven strategic initiatives in business development, cost management, and marketing, contributing to increased occupancy rates and overall profitability in highly competitive markets.
Joko Haryono, M. Par., CHA.
Facilitator of TSN Academy
Joko Haryono is a seasoned hospitality professional with extensive experience in hotel operations, business development, and training facilitation. With a strong background in leadership roles across luxury hotels, resorts, and hospitality institutions, he specializes in hotel pre-opening, learning and development, and operational excellence.
Professional Summary
Head of Business Tourism
Institut Pariwisata Trisakti
August 2024 – PresentLecturer and Researcher
Institut Pariwisata Trisakti
October 2020 – PresentFacilitator of Hotel GM Certification
Artotel Group Learning Center
March 2024 – PresentHead of Learning and Development
ArkaGroup
July 2023 – May 2024 (11 months)Operations Manager
PT. Wyndham Hotel Management
September 2019 – March 2020 (7 months) – Raa, MaldivesPre-Opening Operation Director
Wyndham Grand Maldives
July 2019 – March 2020 (9 months) – Raa, MaldivesResort Manager
Wyndham Sundancer Resort Lombok
March 2019 – September 2019 (7 months)Corporate General Manager Operation
Metropolitan Golden Management – Horison Hotels Group
February 2017 – February 2019 (2 years 1 month) – Jakarta, IndonesiaAssistant Director for Business Development
PT. Puncak Pass
March 2014 – February 2017 (3 years) – Greater Jakarta Area, IndonesiaGeneral Manager
Puncak Pass Resort
April 2012 – February 2017 (4 years 11 months) – West Java, IndonesiaDirector of Business Development
Ultimate Hospitality Services
October 2011 – 2012 (1 year) – Jakarta, IndonesiaLearning Manager
The Dharmawangsa Jakarta
February 2011 – December 2011 (11 months) – Jakarta, IndonesiaIn Room Dining Manager
Four Seasons Riyadh
2006 – December 2010 (4 years) – Riyadh, Saudi ArabiaIn Room Dining Manager
Four Seasons Jakarta
2005 – 2006 (1 year) – Jakarta, IndonesiaProprietor
Outback Steakhouse International
March 2001 – November 2003 (2 years 9 months) – Orange County, California
Achievements
Joko Haryono has played a crucial role in leading hospitality operations, pre-opening hotel projects, and learning development initiatives across internationally recognized hotel brands. His expertise in business development, revenue optimization, and staff training has contributed to the successful growth and operational efficiency of multiple hotel chains. As a dedicated facilitator and hospitality educator, he has mentored numerous industry professionals, enhancing service standards and operational excellence in the hospitality sector. His leadership in managing large-scale hotels, from Wyndham Grand Maldives to The Dharmawangsa Jakarta, has reinforced his reputation as an industry expert in hotel management and guest experience enhancement.
Dr. Zairil S.A, S.Pd., M.M.
Facilitator of TSN Academy
Dr. Zairil S.A, S.Pd., M.M. is a highly experienced HR & Management Professional specializing in human resources, hotel operations, and quality improvement. With extensive leadership experience in top hospitality brands and academic institutions, he has played a crucial role in talent development, operational excellence, and strategic HR management.
Professional Summary
Head of HR & Quality Continuous Improvement
Indonesia Convention Exhibition
2016 – 2020 (4 years)Lecturer for Hotel & Management
International University Liaison Indonesia
2015 – 2019 (4 years) – BSD, Tangerang SelatanDirector of Human Resources
Shangri-La Hotel Jakarta
2013 – 2015 (2 years) – JakartaDirector of Human Resources
The Dharmawangsa Jakarta
2009 – 2013 (4 years) – JakartaAssistant Director of Human Resources
Four Seasons Jakarta
2003 – 2008 (5 years) – JakartaHuman Resources Manager
Hotel Atlet Century Park Jakarta
2002 – 2003 (1 year) – Jakarta
Achievements
Dr. Zairil S.A, S.Pd., M.M. has successfully led HR strategy, talent development, and quality improvement initiatives across major luxury hotel brands and large-scale convention centers. He has played a pivotal role in organizational development, employee engagement, and operational efficiency, ensuring high service standards in hospitality. His expertise in pre-opening projects, HR management, and training programs has contributed significantly to enhancing workforce performance and business sustainability. As a lecturer and mentor, he has also helped shape future hospitality professionals through academic and professional training.