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5th Batch : General Manager Certification in Hotel Business
Rp8.600.000
Sold by TSN AcademyCourse Information
| Facilitator: | Alexander Nayoan, BBA., CHA. et al. |
| Language: | Bahasa Indonesia |
Timeline
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Implementation Date: |
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Tue, 16-12-2025 Wed, 17-12-2025 Thu, 18-12-2025 Fri, 19-12-2025 | |
| Start Time: | 09:00 |
| End Time: | 17:00 |
Address
| Venue Address: | IP Trisakti 5th Floor. Jl. IKPN Bintaro Tanah Kusir No.1, RT.4/RW.10, Bintaro, Kec. Pesanggrahan, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12330 |
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What you will learn :
- Business Process Management
- Enterprise Management System
- Business Acumen and Strategic Management
- Environmental, Social, and Governance (ESG)
- Sustainability and Environment Management
- Stakeholder Management
Outline Program :
Day 1 :
- Business Process Management
- Enterprise Management System
Day 2 :
- Business Acumen and Strategic Management
Day 3 :
- Environmental, Social, and Governance (ESG)
Day 4 :
- Sustainability and Environment Management
- Stakeholder Management
Latar belakang (logic) kenapa program ini Penting untuk diikuti?
Participating in the General Manager Certification in Hotel Business is a great way to advance your career in the hospitality industry. Here’s why it’s important:
- Improve your leadership skills : Learn how to lead hotel teams and effectively manage operations.
- Gain Valuable Knowledge : Understand key areas such as finance, marketing, guest services, and operations.
- Open Career Opportunities : Prepare for senior management positions such as general manager or director of operations.
- Make better decisions : Develop the skills to solve problems and make smart decisions for the hotel.
- Stay Current : Stay abreast of the latest trends and best practices in hotel management.
- Expand Your Network : Network with industry professionals and experts.
- Increase your credibility : A recognized certification demonstrates your commitment to your career.
This program will help you grow as a leader and open doors to exciting new opportunities in the hospitality industry!
Gambaran singkat bagaimana program akan dijalankan.
Program will be conducted with Role Play/ Focus Group Discussion and Presentation
Course ini direkomendasikan bagi :
- Praktisi Hospitality
- General Manager Hotel Industry
- Hotel Manager
- Executive Committee Hospitality
- Hotel Owner
Alexander Nayoan, BBA, CHA
Dean of Artotel Group Learning Center
Alexander Nayoan is a highly experienced hospitality professional with over three decades of leadership in luxury hotels, resorts, and hospitality management. With a proven track record in operations, revenue optimization, and service excellence, he has held key executive roles at Four Seasons, The Dharmawangsa Jakarta, and PHM Hotels, driving strategic growth and operational success.
Professional Summary
Vice President Operations
PHM Hotels
April 2020 – November 2023 (3 years 8 months)
Brand Marketing & Customer Experience (CX) Manager
Cinépolis Cinemas Indonesia
February 2019 – November 2023 (4 years 10 months)
Chief Operating Officer
Taman Safari Indonesia
June 2019 – December 2019 (7 months)
Managing Director
The Dharmawangsa Jakarta
January 2009 – July 2017 (8 years 7 months)Resort Manager
Four Seasons Resort Bali at Sayan
July 2003 – December 2008 (5 years 6 months)General Manager
Four Seasons Resort Maldives at Kuda Huraa
March 2008 – September 2008 (7 months)
Achievements
Throughout his distinguished career, Alexander Nayoan has successfully led multi-property hotel operations, enhancing brand positioning, service excellence, and revenue performance. He has played a pivotal role in streamlining operational processes, optimizing guest experiences, and mentoring leadership teams across luxury hotels and resorts. Under his leadership, properties such as Four Seasons Resort Bali at Sayan and The Dharmawangsa Jakarta received global recognition for their hospitality standards. Additionally, he has driven strategic initiatives in business development, cost management, and marketing, contributing to increased occupancy rates and overall profitability in highly competitive markets.
Joko Haryono, M. Par., CHA.
Facilitator of TSN Academy
Joko Haryono is a seasoned hospitality professional with extensive experience in hotel operations, business development, and training facilitation. With a strong background in leadership roles across luxury hotels, resorts, and hospitality institutions, he specializes in hotel pre-opening, learning and development, and operational excellence.
Professional Summary
Head of Business Tourism
Institut Pariwisata Trisakti
August 2024 – PresentLecturer and Researcher
Institut Pariwisata Trisakti
October 2020 – PresentFacilitator of Hotel GM Certification
Artotel Group Learning Center
March 2024 – PresentHead of Learning and Development
ArkaGroup
July 2023 – May 2024 (11 months)Operations Manager
PT. Wyndham Hotel Management
September 2019 – March 2020 (7 months) – Raa, MaldivesPre-Opening Operation Director
Wyndham Grand Maldives
July 2019 – March 2020 (9 months) – Raa, MaldivesResort Manager
Wyndham Sundancer Resort Lombok
March 2019 – September 2019 (7 months)Corporate General Manager Operation
Metropolitan Golden Management – Horison Hotels Group
February 2017 – February 2019 (2 years 1 month) – Jakarta, IndonesiaAssistant Director for Business Development
PT. Puncak Pass
March 2014 – February 2017 (3 years) – Greater Jakarta Area, IndonesiaGeneral Manager
Puncak Pass Resort
April 2012 – February 2017 (4 years 11 months) – West Java, IndonesiaDirector of Business Development
Ultimate Hospitality Services
October 2011 – 2012 (1 year) – Jakarta, IndonesiaLearning Manager
The Dharmawangsa Jakarta
February 2011 – December 2011 (11 months) – Jakarta, IndonesiaIn Room Dining Manager
Four Seasons Riyadh
2006 – December 2010 (4 years) – Riyadh, Saudi ArabiaIn Room Dining Manager
Four Seasons Jakarta
2005 – 2006 (1 year) – Jakarta, IndonesiaProprietor
Outback Steakhouse International
March 2001 – November 2003 (2 years 9 months) – Orange County, California
Achievements
Joko Haryono has played a crucial role in leading hospitality operations, pre-opening hotel projects, and learning development initiatives across internationally recognized hotel brands. His expertise in business development, revenue optimization, and staff training has contributed to the successful growth and operational efficiency of multiple hotel chains. As a dedicated facilitator and hospitality educator, he has mentored numerous industry professionals, enhancing service standards and operational excellence in the hospitality sector. His leadership in managing large-scale hotels, from Wyndham Grand Maldives to The Dharmawangsa Jakarta, has reinforced his reputation as an industry expert in hotel management and guest experience enhancement.
Dr. Zairil S.A, S.Pd., M.M.
Facilitator of TSN Academy
Dr. Zairil S.A, S.Pd., M.M. is a highly experienced HR & Management Professional specializing in human resources, hotel operations, and quality improvement. With extensive leadership experience in top hospitality brands and academic institutions, he has played a crucial role in talent development, operational excellence, and strategic HR management.
Professional Summary
Head of HR & Quality Continuous Improvement
Indonesia Convention Exhibition
2016 – 2020 (4 years)Lecturer for Hotel & Management
International University Liaison Indonesia
2015 – 2019 (4 years) – BSD, Tangerang SelatanDirector of Human Resources
Shangri-La Hotel Jakarta
2013 – 2015 (2 years) – JakartaDirector of Human Resources
The Dharmawangsa Jakarta
2009 – 2013 (4 years) – JakartaAssistant Director of Human Resources
Four Seasons Jakarta
2003 – 2008 (5 years) – JakartaHuman Resources Manager
Hotel Atlet Century Park Jakarta
2002 – 2003 (1 year) – Jakarta
Achievements
Dr. Zairil S.A, S.Pd., M.M. has successfully led HR strategy, talent development, and quality improvement initiatives across major luxury hotel brands and large-scale convention centers. He has played a pivotal role in organizational development, employee engagement, and operational efficiency, ensuring high service standards in hospitality. His expertise in pre-opening projects, HR management, and training programs has contributed significantly to enhancing workforce performance and business sustainability. As a lecturer and mentor, he has also helped shape future hospitality professionals through academic and professional training.
About
TSN Academy 
adalah lembaga pelatihan yang berfokus pada pengembangan sumber daya manusia, manajemen talenta, dan peningkatan keterampilan profesional. Rekke Juwita, salah satu pemimpin kunci di TSN Academy, berperan penting dalam merancang dan mengimplementasikan program pelatihan yang komprehensif.
TSN Academy menawarkan berbagai pendekatan pembelajaran, termasuk pelatihan tatap muka, kelas virtual, dan e-learning. Fokus utama TSN Academy adalah memberikan pengalaman belajar yang praktis dan relevan dengan kebutuhan industri, yang dirancang untuk membantu individu dan perusahaan dalam mencapai tujuan pengembangan profesional. Program-program yang ditawarkan mencakup berbagai topik yang relevan dengan dunia bisnis dan industri saat ini, dengan tujuan utama meningkatkan kompetensi tenaga kerja di berbagai sektor
Program
TSN Academy menawarkan berbagai program pelatihan yang dirancang untuk meningkatkan keterampilan individu maupun tim dalam berbagai bidang. Program mencakup pelatihan tatap muka, kelas virtual, serta e-learning, sehingga peserta dapat memilih metode pembelajaran yang paling sesuai dengan kebutuhan mereka. Salah satu fokus utama TSN Academy adalah pengembangan sumber daya manusia dan manajemen talenta. Kami menyediakan program pelatihan yang membantu meningkatkan keterampilan manajemen, kepemimpinan, serta pengembangan diri. Selain itu, TSN Academy juga menyediakan pelatihan-pelatihan teknis yang berorientasi pada kebutuhan industri modern. Pelatihan di TSN Academy mencakup beberapa aspek utama, seperti keterampilan komunikasi, manajemen proyek, dan peningkatan kinerja karyawan. Program-program tersebut bertujuan untuk membantu organisasi dalam mengoptimalkan kinerja tim dan memaksimalkan potensi SDM yang ada, sehingga siap bersaing di pasar global.Related products
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