What you will learn :
- Define the specific roles and responsibilities of individuals in fostering a learning culture and overseeing Learning & Development (L&D) within the hotel or department.
- Key actions to establish an effective learning culture include:
- Developing a departmental learning and development plan aligned with business objectives.
- Executing the plan effectively.
- Evaluating the outcomes and achievements.
Latar belakang (logic) kenapa program ini Penting untuk diikuti?
Strengthening a Learning Culture for Business Success – A strong learning culture ensures continuous skill development, enhances service quality, and supports business growth in a highly competitive hospitality industry.
Aligning Employee Development with Business Goals – A well-structured Learning & Development (L&D) plan helps hotels align workforce training with business objectives, improving productivity and guest satisfaction.
Enhancing Employee Performance & Engagement – Employees who receive regular training feel more valued, perform better, and are more engaged, leading to higher retention rates and a positive workplace environment.
Ensuring Effective Training Implementation – Understanding key roles and responsibilities in L&D enables leaders to design, execute, and evaluate training programs that drive measurable improvements in hotel operations.
Improving Service Excellence & Guest Experience – In the hospitality industry, continuous learning and upskilling are crucial to maintaining high service standards, adapting to market trends, and exceeding guest expectations.
Gambaran singkat bagaimana program akan dijalankan.
The program will be conducted with Online Presentation and QnA.
Course ini direkomendasikan bagi :
Learning & Development Manager
Training Manager
Human Resources Manager
Talent Development Specialist
Hotel General Manager
Department Heads (F&B, Front Office, Housekeeping, etc.)
Assistant Manager / Supervisor (with training responsibilities)
Corporate Training & Development Director
Hospitality Operations Manager
Employee Engagement & Performance Manager
adalah lembaga pelatihan yang berfokus pada pengembangan sumber daya manusia, manajemen talenta, dan peningkatan keterampilan profesional. Rekke Juwita, salah satu pemimpin kunci di TSN Academy, berperan penting dalam merancang dan mengimplementasikan program pelatihan yang komprehensif.
